What can you do if you don’t meet the person of your dreams when using a dating service?

Can you ask for your money back if you wanted a prince and all you got were frogs?

14th February 2019

Last year, a woman successfully sued a dating agency after they failed to help her find romance. This case raised a number of important questions for those using professional services to find the perfect partner.

What can people do if they feel that have not received the services they have paid for? Can they ask for their money back if they asked for a prince and all they got were frogs?

Sarah Garner, a solicitor from DAS Law, explains what people need to know to help them safely navigate the dating minefield.

If I pay for membership to a dating agency and I am disappointed because the service and matches I receive are not what was advertised, can I ask for a refund of my membership fee?

Paying for a membership to a dating agency would form a legally binding contract, whereby you agree to pay a sum of money for services to be provided. A contract of this nature would be covered by the Consumer Rights Act 2015. The legislation provides that services must be provided with reasonable care and skill, and in accordance with what was agreed either verbally or in writing.

In order to be successful in pursuing a claim, you would need to be able to evidence to the Court that they have failed to provide the service that they advertised

Sarah Garner, DAS Law

If the agency fails to provide this level of service you could argue that they have breached the contract between you and request a full or partial refund. If the agency have failed to provide the service that was advertised, you could also argue that the agency have misrepresented what the agency provides and argue that the contract is null and void under the Misrepresentation Act 1967.

A misrepresentation occurs where untrue or false information provided by a company induces you to enter into a contract. The remedy for misrepresentation is for the contract to be cancelled, and both parties to be put in the position they were in prior to the contract being entered into.

What legal action can I take if they refuse?

If the agency fails to provide the agreed service, or fails to cancel your membership and refund monies paid, you may issue a claim to the County Court for a refund of your membership fee.

In order to be successful in pursuing a claim, you would need to be able to evidence to the Court that they have failed to provide the service that they advertised, and that you entered into membership with the agency based upon this information.

If I’m not happy with the service of a dating site and I write my views online, can I be sued for defamation?

Defamation is an untrue statement made either verbally or in writing that can have a negative effect on a person’s reputation. You can only be sued therefore if the content of the information being posted online is untrue.

What are the key points I should check when I sign a contract?

A contract is a legally binding document. You should carefully read through the content of a contract, and ensure that you understand all of the terms and are happy to be bound by such terms. If you do not understand, or do not agree to any of the terms you should discuss/negotiate these terms before signing the contract or consider taking legal advice.

Disclaimer: This information is for general guidance regarding rights and responsibilities and is not formal legal advice as no lawyer-client relationship has been created.

You should carefully read through the content of a contract, and ensure that you understand all of the terms and are happy to be bound by such terms

Sarah Garner, DAS Law

If your engagement doesn't have a happy ending, who gets the ring?

If your fiancé(e) or unexpectedly breaks off the engagement, who gets to keep the engagement ring?

February 2019 Learn more
Weddings – what to do if your big day doesn’t have a fairy-tale ending

What happens if your wedding plans end in disappointment because of problems with your dress, your hair or the food?

August 2018 Learn more

Read more from DAS Law blog

Goods and services disputes Ticket touts – can you fight for your right to party?

If you go to a tout to get into a gig, could you be stuck with a ticket that’s worth less than the paper it was printed on? Sarah Garner explains your rights.

March 2019
Goods and services disputes What can you do if you don’t meet the person of your dreams when using a dating service?

What can people do if they feel that have not received the services they have paid for? Can they ask for their money back if they asked for a prince and all they got were frogs?

February 2019
Goods and services disputes How to escape your gym contract in the new year

Gyms are prepared for a New Year’s resolution rush and every January, millions of people rush to sign expensive gym membership contracts. But how fair are these contracts and can you terminate them if your situation changes?

January 2019
Goods and services disputes 7 questions Black Friday and Cyber Monday shoppers should ask

If you are waiting to see the myriad of deals that Black Friday and Cyber Monday will offer, you need to know your rights when it comes to buying online.

November 2018
Goods and services disputes What you need to know to buy a puppy responsibly

Larna Mason, legal adviser at DAS Law, gives us the key facts on the Animal Welfare (Licensing of Activities Involving Animals) (England) Regulations 2018.

September 2018
Motorcycling , Goods and services disputes Motorcycling-related disputes – what to do if you buy a dodgy bike

Our expert motorcycling solicitors have answered some of the most asked questions around common biking-related disputes.

August 2018
General advice , Goods and services disputes Weddings – what to do if your big day doesn’t have a fairy-tale ending

What happens if your wedding plans end in disappointment because of problems with your dress, your hair or the food?

August 2018
Goods and services disputes Summer holiday clubs: what’s the worst that could happen?

What can you do if a plan to send your child to a summer holiday club goes awry due to sickness or cancellation? DAS Law investigates.

August 2018
Goods and services disputes Cancellation: “Hi, Domino’s? Yeah, I’ve changed my mind, keep it.”

Can we cancel when buyer’s remorse occurs? The answer is often yes, but it can turn on some surprisingly arbitrary points.

March 2018
Goods and services disputes Six top tips to making sure you get the best deals this Black Friday

With many eager to get the best deals possible, we have put together some tips to ensure you get the best bargains without paying the price later.

November 2017
Goods and services disputes 6 questions you should ask before buying online this boxing day

Hannah Parsons, solicitor at DAS Law, suggests a few questions you should ask yourself to ensure you don’t fall foul of online scammers

December 2017
Goods and services disputes Mobile phone contract disputes

Here's what you can do if you have a complaint about or a problem with your mobile phone contract.

April 2018
Motorcycling , Goods and services disputes Vehicle servicing and repairs

Taking your car or vehicle to be serviced requires you to put trust in the garage or mechanic who is doing the work for you. However, you don’t need to rely on trust alone to get a fair deal.

April 2018