Consumer Rights Act 2015 breaches

To protect consumers, all UK businesses must comply with the Consumer Rights Act 2015. Failure to do so could result in a costly legal dispute. If you have a dispute with a third party in relation to the Consumer Rights Act 2015, we can help.

How DAS Law can help

Our experienced team of dispute resolution lawyers can provide you with practical legal advice and representation if a customer enforces their consumer rights against your business.

Outcomes we can achieve for you

These are some of the possible outcomes we can achieve for you:

  • Review your commercial contracts and advise if your terms and conditions comply with current consumer legislation.
  • Advise you on the legal position when faced with a claim for breach of the Consumer Rights Act 2015, including advising on any liability you may be faced with.
  • Represent you in negotiating settlement of a dispute by way of Alternative Dispute Resolution (ADR).
  • Provide advice and assistance when defending an action pursued against you by a customer or third party for breach of the Consumer Rights Act 2015.
  • Will I have to go to court?

    We talk about how many of our clients go to court.

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    Important things to consider

    Here are some things you should be aware of should a customer bring a claim against your business for breach of their consumer rights.

    • There are a number of statutes which protect the rights of consumers. These include; the Sale of Goods Act 1979, the Supply of Goods and Services Act 1982, the Consumer Rights Act 2015, the Consumer Credit Act 1979 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
    • Quite often, consumer legislation and regulations imply terms into consumer contracts regardless of what your business terms and conditions state.
    • Failing to understand current consumer legislation could lead to a breach of your customer’s consumer rights. This could result in unnecessary and costly legal action being pursued against your business.
    • It’s important to provide the correct information to consumers who enter into a contract away from your place of business. Failing to do so could entitle the customer to cancel - up to 12 months and 14 days after signing the contract – even if your contractual obligations have been performed.

    How much will it cost?

    If you would like DAS Law to help you with your legal dispute, there are a number of ways to fund your legal costs.

    Legal expenses insurance (LEI)

    If you have a commercial insurance policy this may include LEI cover. If so, your legal costs may be covered by that policy, subject to its terms and conditions. If you are unsure if your insurance policy includes LEI cover, we will check this with you.

    Commercial LEI

    No legal expenses insurance

    Unfortunately we are unable to take on private instructions at the moment, and can only work with customers who have legal expenses insurance.

    What should I do next?

    If you have legal expenses insurance with DAS, please call us on the number listed in your policy.

    Alastair Greer

    Principal Associate, Solicitor

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    Anna Rogers

    Senior Associate, Solicitor

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    Knowing all the nuances of consumer protection can be time consuming and complex. That is why you should always seek specialist legal knowledge to help protect your business against claims for breach of contract.

    William Ellerton, Dispute Management

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