Dispute over terms of business

Disputes over the terms and conditions in your contracts can be an expensive, time consuming and stressful diversion from running your business. If a customer is in dispute with you over your terms and conditions, we can help.

How DAS Law can help

Our experienced team of dispute resolution lawyers will provide you with practical legal advice if your business terms and conditions are being challenged by customers or suppliers.

Outcomes we can achieve for you

These are some of the outcomes we can achieve for you:

  • Review your existing terms and conditions and draft new clauses if required.
  • Advise if any clauses within your terms and conditions are unfair and the consequences of this.
  • Help recover costs or any losses incurred by you.
  • Important things to consider

    Here are some things you should be aware of regarding your legal problem.

    • Avoid the temptation to copy terms and conditions from other organisations as their business is likely to be different to yours and they may not have consulted a lawyer.
    • Not specifying clear payment terms could have a serious impact on your cash flow.
    • Legislation can imply terms into certain contracts, notwithstanding what your terms and conditions state.
    • Failing to provide correct information, where a contract is entered into away from your usual place of business, could entitle a customer to cancel the contract up to 12 months and 14 days after entering the contract. Ensuring your terms and conditions include this information can avoid this.

    How much will it cost?

    If you would like DAS Law to help you with a dispute relating to your commercial terms and conditions, there are a number of ways of funding your legal costs, including:

    Legal Expenses Insurance (LEI)

    If you have a commercial insurance policy this may include LEI cover. If so, your legal costs may be covered by that policy, subject to its terms and conditions. If you are unsure if your insurance policy includes LEI cover, we will check this with you.

    Commercial LEI

    No Legal Expenses Insurance

    If you do not have this cover, then we have a host of fee options which we will tailor to suit your needs. Often we will take cases on a conditional fee basis (also known as “no win no fee”).

    Where this is not suitable we offer fixed fees and discounted hourly rates. For certain cases we will also consider a damages based agreement, where we receive a limited proportion of damages if the case is successful and nothing if it is not.

    Our legal advisers are always happy to discuss our fee options with you in more detail.

    What should I do next?

    If you would like to speak to a dispute resolution expert about your legal problem, please contact us by calling 0345 604 7298, or email enquiries@daslaw.co.uk.

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    Alastair Greer

    Principal Associate, Solicitor

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    Anna Rogers

    Senior Associate (on maternity leave), Solicitor

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    Cameron Wood

    Senior Associate, GCILEX

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    The best way to avoid costly disputes is to get professionally drafted commercial terms and conditions that suit the needs of your business. We also recommend that you have designated employees who are authorised to accept terms and conditions.

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