Disputes with an insurance provider

Purchasing a commercial or personal insurance policy should provide you with peace of mind when running your business or going about your day to day life. If you are a business owner or consumer and have a legal dispute with your insurance provider, we can help.

How DAS Law can help

Our experienced team of dispute resolution lawyers will provide you with practical legal support if you have a legal dispute with your insurance provider.

These are some of the outcomes we can achieve for you

  • We can provide you with advice and guidance on your insurance policy, to ensure you understand any exclusions, restrictions or interpretations of the policy wording.
  • Where an insurer has declined a claim, we can assist you in making a complaint to your insurance company, offering assistance through any complaint and appeal processes.
  • We can offer advice and representation when bringing a complaint to the Financial Ombudsman Service.
  • We can represent you in pursuing a claim through the courts, if a resolution cannot be reached with your insurance provider.
  • Here are some things you should be aware of regarding your legal problem:

    • Your insurer may decline cover for a number of reasons including policy interpretation, breach of conditions, and non-disclosure of information.
    • It is important that you read all of the small print contained in your policy documentation as there may be specific exclusion clauses that limit cover.
    • When taking out an insurance policy, be sure to provide information to the very best of your knowledge. If you are not sure what information to disclose, it is better to provide as much information as possible, since this can reduce the possibility of a claim being declined.
    • If you have a dispute with an insurance provider you can bring a complaint before the Financial Ombudsman Service, which is an independent service that investigates financial companies.
    • Where an insurance claim is declined, you should always allow the insurance provider the opportunity to investigate the complaint before you take the matter to the Financial Ombudsman Service.

    How much will it cost?

    If you would like DAS Law to help you with your legal dispute, there are a number of ways of funding your legal costs, including:

    Legal Expenses Insurance (LEI)

    If you have a commercial insurance policy this may include LEI cover. If so, your legal costs may be covered by that policy, subject to its terms and conditions. If you are unsure if your insurance policy includes LEI cover, we will check this with you.

    Commercial LEI

    No Legal Expenses Insurance

    If you do not have this cover, then we have a host of fee options which we will tailor to suit your needs. Often we will take cases on a conditional fee basis (also known as “no win no fee”). Where this is not suitable we offer fixed fees and discounted hourly rates.

    For certain cases we will also consider a damages based agreement, where we receive a limited proportion of damages if the case is successful, and nothing if it is not. Our legal advisers are always happy to discuss our fee options with you in more detail.

    What to do next

    If you would like to speak to a dispute resolution expert about your legal problem, please contact us by calling 0345 604 7298, or email enquiries@daslaw.co.uk.

    Call us Email us

    William Ellerton

    Head of Litigation & Dispute Management, Solicitor

    Learn more
    Chris Brewin

    Principal Associate, Solicitor

    Learn more
    Daniel Scarrott

    Senior Associate, Solicitor

    Learn more

    We understand the insurance industry better than most, being part of a Group that provide insurance services. We will leverage that advantage to achieve the best possible outcome for you

    Read more helpful information on the DAS Law blog

    General advice , Protecting your business , Commercial disputes Understanding the definition of defamation

    Defamation can be a complex area of the law but this simple guide from DAS Law’s Damien Field will hopefully help you to understand it a little more clearly.

    November 2019
    General advice , Protecting your business , Commercial disputes Libel and slander – the distinction in defamation

    Defamation is the expression of an untrue insinuation against a person’s reputation. But what is the current law on defamation? DAS Law’s Saiful Ahmed explains.

    November 2019
    Protecting your business , Commercial disputes Who to contact when your business is defrauded

    William Ellerton shares some general advice on the first things a business should do if they believe they have been defrauded.

    January 2019
    Protecting your business , Commercial disputes Legal advice for dealing with difficult hair and makeup clients this Christmas

    Sarah Garner, a solicitor at DAS Law, provides all the information any person working in the beauty industry needs to know.

    December 2018
    Commercial disputes How to recover bad debts from customers

    Overdue debts can cause serious cash-flow issues for your business.

    June 2018
    Professional services disputes , Commercial disputes Guide to making a small claims court claim

    Our guide through the process of making a claim in the small claims court, from the issuing of the N1 claim form to the appeal and enforcement.

    June 2018
    General advice , Protecting your business , Commercial disputes Defending against defamation claims

    If you have been accused of defamation then you will have to prove that your comments do not amount to defamation in the eyes of the law, and there are several ways of accomplishing this

    April 2018