Disputes over delayed flights

How DAS Law can help you

Our experienced team of dispute resolution lawyers can provide you with practical legal advice and representation in the event of a dispute involving a delayed flight.

These are some of the outcomes we can achieve for you:

  • Compensation for the delay
  • And for any other losses suffered as a result
  • Important things to consider

    Here are some important things you should be aware of regarding your legal problem:

    • To check if you meet the eligibility criteria, a complaint should be sent to the flight operator, rather than the company you booked the flight through. This must reference the EU Denied Boarding Regulation 261/2004, a state that you believe you are entitled to compensation.
    • The Civil Aviation Authority states that claims should be forwarded to them if the airline fails to respond within 28 days, but warns that these claims can take a long time to resolve.
    • When it comes to compensation, airlines do have one main defence – ‘extraordinary circumstances’. That means that if the delay was caused by something beyond their control and for which they could not have taken reasonable measures to guard against, the airline is not obliged to pay compensation.

    How much will it cost?

    If you would like DAS Law to help you with your legal dispute over a delayed flight, there are a number of ways to fund your legal costs.

    Legal expenses insurance (LEI)

    If you have a commercial insurance policy this may include LEI cover. If so, your legal costs may be covered by that policy, subject to its terms and conditions. If you are unsure if your insurance policy includes LEI cover, we will check this with you.

    Personal LEI

    No legal expenses insurance

    Unfortunately we are unable to take on private instructions at the moment, and can only work with customers who have legal expenses insurance.

    What should I do next?

    If you have legal expenses insurance with DAS, please call us on the number listed in your policy.

    Alastair Greer

    Principal Associate, Solicitor

    Learn more
    Anna Rogers

    Senior Associate, Solicitor

    Learn more

    If your holiday is affected by a delayed flight, there are regulations in place to protect you, so you can claim for food and phone calls, and overnight accommodation.

    William Ellerton, Dispute Management

    Read more helpful information on the DAS Law blog

    Holiday disputes , Family Taking your children out of school during term time could land you in detention

    Molly-Ellen Turecek from DAS Law explains the circumstances that permit an absence during term time and the penalties parents can face if they are found not to have complied with the law.

    September 2021
    Holiday disputes Your rights when it comes to holiday bookings

    Ashlee Robinson, Associate and Thomas Pertaia, Legal Adviser, explain what you need to know around your cancellation rights.

    November 2020
    Goods and services disputes , Holiday disputes , Professional services disputes A summary of your consumer rights during the Covid-19 crisis

    Whilst we try and navigate the ‘new normal’ there are a number of consumer issues which are causing concern. Simon Roberts looks at everything from shopping to holidays.

    June 2020
    Holiday disputes Compensation rules for delayed flights

    If you’ve had your holiday tainted by a delayed flight, there is legislation which entitles you to reimbursement.

    August 2019
    Holiday disputes Compensation rules for lost or damaged luggage

    If you have your luggage damaged or lost altogether, you may be able to claim compensation from the airline or through your travel insurance provider.

    August 2019
    Holiday disputes Taken ill on holiday? What to do if you have a genuine travel insurance claim

    Nicole Rogers from DAS Law explains what you need to know about claiming on your insurance or taking legal action if you get sick on holiday.

    July 2019
    Holiday disputes Know your rights before buying ‘bargain’ holidays

    How can you avoid becoming a victim of a holiday scam? And what if unforeseen circumstances force you to cancel a holiday that has already been paid for in advance?

    May 2019
    Holiday disputes Package holiday regulations and compensation

    Here’s what you can do if unforeseen problems spoil your package holiday.

    April 2018