Disputes over delayed flights

How DAS Law can help you

Our experienced team of dispute resolution lawyers can provide you with practical legal advice and representation in the event of a dispute involving a delayed flight.

These are some of the outcomes we can achieve for you:

  • Compensation for the delay
  • And for any other losses suffered as a result
  • Important things to consider

    Here are some important things you should be aware of regarding your legal problem:

    • To check if you meet the eligibility criteria, a complaint should be sent to the flight operator, rather than the company you booked the flight through. This must reference the EU Denied Boarding Regulation 261/2004, a state that you believe you are entitled to compensation.
    • The Civil Aviation Authority states that claims should be forwarded to them if the airline fails to respond within 28 days, but warns that these claims can take a long time to resolve.
    • When it comes to compensation, airlines do have one main defence – ‘extraordinary circumstances’. That means that if the delay was caused by something beyond their control and for which they could not have taken reasonable measures to guard against, the airline is not obliged to pay compensation.

    How much will it cost?

    If you would like DAS Law to help you with your legal dispute over a delayed flight, there are a number of ways of funding your legal costs, including: 

    Legal Expenses Insurance (LEI)

    If you have a motor or home insurance policy this may include LEI cover.  If so, your legal costs may be covered by that policy, subject to its terms and conditions.  If you are unsure if your insurance policy includes LEI cover, we will check this with you.

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    Personal funds

    If you do not have LEI cover, then we have a host of fee options which we will tailor to suit your needs.  Where appropriate we will offer competitive fixed fees for each stage of your case so that you have complete certainty on your legal spend.  Where this is not suitable, we offer a range of discounted hourly rates, depending on the experience and seniority of the person dealing with your case. 

    Our legal advisers are always happy to discuss our fee options with you in more detail.

    What should you do next?

    If you would like to speak to a dispute resolution expert about your legal problem, please contact us by calling 0345 604 7298, or email enquiries@daslaw.co.uk.

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    Alastair Greer

    Principal Associate, Solicitor

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    Anna Rogers

    Senior Associate (on maternity leave), Solicitor

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    Cameron Wood

    Senior Associate, GCILEX

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    If your holiday is affected by a delayed flight, there are regulations in place to protect you, so you can claim for food and phone calls, and overnight accommodation.

    William Ellerton, Dispute Management

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