Disputes over faulty products

How DAS Law can help you

Our experienced team of dispute resolution lawyers can provide you with practical legal advice and representation if you’ve bought something that is faulty or develops a fault shortly after purchase.

If you have bought goods as a consumer these are some of the outcomes we can achieve for you:

  • Obtaining refunds for faulty goods.
  • Getting faulty goods repaired or replaced.
  • Securing a price reduction for faulty goods.
  • Compensation for damage caused as a result of the fault.
  • Important things to consider

    Here are some important things you should be aware of regarding your legal problem.

    • The Consumer Rights Act 2015 sets out the responsibilities traders have for selling goods.
    • Goods have to be of satisfactory quality and fit for their purpose.
    • If buying second-hand goods, the quality will be lower depending on the age and price.
    • The Act does not apply to private sales.
    • If you purchased the product with a credit card, you may be able to reclaim your money from the credit card company under a ‘section 75 claim’ of the Consumer Credit Act 1974.

    How much will it cost?

    If you would like DAS Law to help you with your legal dispute over a faulty product, there are a number of ways of funding your legal costs, including: 

    Legal Expenses Insurance (LEI)

    If you have a motor or home insurance policy this may include LEI cover.  If so, your legal costs may be covered by that policy, subject to its terms and conditions.  If you are unsure if your insurance policy includes LEI cover, we will check this with you.

    Read more

    Personal funds

    If you do not have LEI cover, then we have a host of fee options which we will tailor to suit your needs.  Often we will take cases on a conditional fee basis (also known as “no win no fee”). 

    Where this is not suitable we offer fixed fees and discounted hourly rates.  For certain cases we will also consider a damages based agreement, where we receive a limited proportion of damages if the case is successful and nothing if it is not. 

    Our legal advisers are always happy to discuss our fee options with you in more detail.

    What should you do next?

    If you would like to speak to a dispute resolution expert about your legal problem, please contact us by calling 0345 604 7298, or email enquiries@daslaw.co.uk.

    Call us Email us

    Alastair Greer

    Principal Associate, Solicitor

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    Anna Rogers

    Senior Associate (on maternity leave), Solicitor

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    Cameron Wood

    Senior Associate, GCILEX

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    Many people are unaware of the protection and statutory rights they are legally entitled to. Retailers can sometimes exploit this lack of awareness to shirk legal responsibility to remedy situations by offering refunds, repairs or replacements.

    William Ellerton, Dispute Management

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