Disputes over poor service delivery

How DAS Law can help you

Our experienced team of dispute resolution lawyers can provide you with practical legal advice and representation if you’ve paid for a service that falls short of what was agreed.

  • Getting the service done again.
  • Getting a part refund.
  • Getting another provider to do the work properly and then suing the original provider for the cost of the repairs.
  • Important things to consider

    Here are some important things you should be aware of regarding your legal problem:

    • Where the service provider is a trader, the Consumer Rights Act 2015 sets out the consumer’s rights. 
    • The trader must perform the service with reasonable care and skill.
    • If no price has been agreed a reasonable price is payable.
    • The law allows you to insist that the trader returns to complete the work unless it is impossible to do so.
    • If you paid for the service using a credit card, you may be able to reclaim your money from the credit card company under a ‘section 75 claim’ of the Consumer Credit Act 1974.

    How much will it cost?

    If you would like DAS Law to help you with your dispute relating to poor service delivery, there are a number of ways of funding your legal costs, including: 

    Legal Expenses Insurance (LEI)

    If you have a motor or home insurance policy this may include LEI cover.  If so, your legal costs may be covered by that policy, subject to its terms and conditions.  If you are unsure if your insurance policy includes LEI cover, we will check this with you.

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    Personal Funds

    If you do not have LEI cover, then we have a host of fee options which we will tailor to suit your needs.  Often we will take cases on a conditional fee basis (also known as “no win no fee”).

    Where this is not suitable we offer fixed fees and discounted hourly rates.  For certain cases we will also consider a damages based agreement, where we receive a limited proportion of damages if the case is successful and nothing if it is not.

    Our legal advisers are always happy to discuss our fee options with you in more detail.

    What should you do next?

    If you would like to speak to a dispute resolution expert about your legal problem, please contact us by calling 0345 604 7298, or email enquiries@daslaw.co.uk.

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    Alastair Greer

    Principal Associate, Solicitor

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    Anna Rogers

    Senior Associate (on maternity leave), Solicitor

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    Cameron Wood

    Senior Associate, GCILEX

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    A service is when a trader or professional either provides a consumer with advice, such as a solicitor or surveyor, or does something for us, such as a car mechanic or builder, the supplier must provide a service with reasonable care.

    William Ellerton, Dispute Management

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