Disputes with car dealers

How DAS Law can help you

Our experienced team of dispute resolution lawyers can provide you with practical legal advice and representation if you’ve bought a car or paid for servicing that is not fit for purpose.

These are some of the possible outcomes we can achieve for you:

  • Seeking a repair.
  • Seek a replacement vehicle.
  • Seek a full or partial refund.
  • Seek compensation for other losses such as lost earnings.
  • Important things to consider

    Here are some important things you should be aware of regarding your legal problem:

    • Under the Consumer Rights Act 2015 a car sold by a trader must be fit for purpose, of satisfactory quality and as described by the seller.
    • The Act does not apply to a private sale.
    • If you bought a car or paid for servicing or repairs with a credit card, you may be able to reclaim your money from the credit card company under a ‘section 75 claim’ of the Consumer Credit Act 1974.

    How much will it cost?

    If you would like DAS Law to help you with your legal dispute with a car dealer, there are a number of ways to fund your legal costs.

    Legal expenses insurance (LEI)

    If you have a commercial insurance policy this may include LEI cover. If so, your legal costs may be covered by that policy, subject to its terms and conditions. If you are unsure if your insurance policy includes LEI cover, we will check this with you.

    Personal LEI

    No legal expenses insurance

    Unfortunately we are unable to take on private instructions at the moment, and can only work with customers who have legal expenses insurance.

    What should I do next?

    If you have legal expenses insurance with DAS, please call us on the number listed in your policy.

    Alastair Greer

    Principal Associate, Solicitor

    Learn more
    Anna Rogers

    Senior Associate, Solicitor

    Learn more

    Whether you are buying a new or a second-hand car, or paying for a service or repairs, if purchasing from a trader the car must be of a certain quality and there are regulations on your side to make sure that the dealer.

    William Ellerton, Dispute Management

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