Disputes with car dealers

How DAS Law can help you

Our experienced team of dispute resolution lawyers can provide you with practical legal advice and representation if you’ve bought a car or paid for servicing that is not fit for purpose.

These are some of the possible outcomes we can achieve for you:

  • Seeking a repair.
  • Seek a replacement vehicle.
  • Seek a full or partial refund.
  • Seek compensation for other losses such as lost earnings.
  • Important things to consider

    Here are some important things you should be aware of regarding your legal problem:

    • Under the Consumer Rights Act 2015 a car sold by a trader must be fit for purpose, of satisfactory quality and as described by the seller.
    • The Act does not apply to a private sale.
    • If you bought a car or paid for servicing or repairs with a credit card, you may be able to reclaim your money from the credit card company under a ‘section 75 claim’ of the Consumer Credit Act 1974.

    How much will it cost?

    If you would like DAS Law to help you with your legal dispute with a car dealer, there are a number of ways of funding your legal costs, including: 

    Legal Expenses Insurance (LEI)

    If you have a motor or home insurance policy this may include LEI cover.  If so, your legal costs may be covered by that policy, subject to its terms and conditions.  If you are unsure if your insurance policy includes LEI cover, we will check this with you.

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    Personal Funds

    If you do not have LEI cover, then we have a host of fee options which we will tailor to suit your needs.  Where appropriate we will offer competitive fixed fees for each stage of your case so that you have complete certainty on your legal spend.  Where this is not suitable, we offer a range of discounted hourly rates, depending on the experience and seniority of the person dealing with your case. 

    Our legal advisers are always happy to discuss our fee options with you in more detail.

    What should you do next?

    If you would like to speak to a dispute resolution expert about your legal problem, please contact us by calling 0345 604 7298, or email enquiries@daslaw.co.uk.

    Call us Email us

    Alastair Greer

    Principal Associate, Solicitor

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    Anna Rogers

    Senior Associate, Solicitor

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    Whether you are buying a new or a second-hand car, or paying for a service or repairs, if purchasing from a trader the car must be of a certain quality and there are regulations on your side to make sure that the dealer.

    William Ellerton, Dispute Management

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