Disputes with online retailers

How DAS Law can help you

Our experienced team of dispute resolution lawyers can provide you with practical legal advice and representation if you have problems regarding an online purchase.

These are some of the possible outcomes we can achieve for you:

  • Seek a repair or replacement product.
  • Seek a full or partial refund.
  • Reject the goods.
  • Important things to consider

    Here are some important things you should be aware of regarding your legal problem:

    • Buying goods over the internet is covered by detailed regulations which protect consumers.
    • The trader must tell the customer they can cancel their order up to 14 days after their order is delivered. The consumer doesn’t need to give a reason for cancelling.
    • If the trader neglects to tell the customer about their right to cancel, they can cancel at any time in the next 12 months.
    • Once ordered the trader must deliver the goods within 30 days, unless the consumer has agreed otherwise.

    How much will it cost?

    If you would like DAS Law to help you with your dispute with an online retailer, there are a number of ways of funding your legal costs, including: 

    Legal Expenses Insurance (LEI)

    If you have a motor or home insurance policy this may include LEI cover.  If so, your legal costs may be covered by that policy, subject to its terms and conditions.  If you are unsure if your insurance policy includes LEI cover, we will check this with you.

    Read more

    Personal Funds

    If you do not have LEI cover, then we have a host of fee options which we will tailor to suit your needs.  Where appropriate we will offer competitive fixed fees for each stage of your case so that you have complete certainty on your legal spend.  Where this is not suitable, we offer a range of discounted hourly rates, depending on the experience and seniority of the person dealing with your case. 

    Our legal advisers are always happy to discuss our fee options with you in more detail.

    What should you do next?

    If you would like to speak to a dispute resolution expert about your legal problem, please contact us by calling 0345 604 7298, or email enquiries@daslaw.co.uk.

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    Alastair Greer

    Principal Associate

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    Anna Rogers

    Senior Associate (on maternity leave)

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    Cameron Wood

    Senior Associate

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    The Consumer Contracts Regulations apply to contracts for goods or services (including digital content), but with a few exceptions, of £42 value or greater ordered from an EU-based business via mail order, phone or online.

    William Ellerton, Dispute Management

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