Disputes with online retailers

How DAS Law can help you

Our experienced team of dispute resolution lawyers can provide you with practical legal advice and representation if you have problems regarding an online purchase.

These are some of the possible outcomes we can achieve for you:

  • Seek a repair or replacement product.
  • Seek a full or partial refund.
  • Reject the goods.
  • Important things to consider

    Here are some important things you should be aware of regarding your legal problem:

    • Buying goods over the internet is covered by detailed regulations which protect consumers.
    • The trader must tell the customer they can cancel their order up to 14 days after their order is delivered. The consumer doesn’t need to give a reason for cancelling.
    • If the trader neglects to tell the customer about their right to cancel, they can cancel at any time in the next 12 months.
    • Once ordered the trader must deliver the goods within 30 days, unless the consumer has agreed otherwise.

    How much will it cost?

    If you would like DAS Law to help you with your dispute with an online retailer, there are a number of ways to fund your legal costs.

    Legal expenses insurance (LEI)

    If you have a commercial insurance policy this may include LEI cover. If so, your legal costs may be covered by that policy, subject to its terms and conditions. If you are unsure if your insurance policy includes LEI cover, we will check this with you.

    Personal LEI

    No legal expenses insurance

    Unfortunately we are unable to take on private instructions at the moment, and can only work with customers who have legal expenses insurance.

    What should I do next?

    If you have legal expenses insurance with DAS, please call us on the number listed in your policy.

    Alastair Greer

    Principal Associate, Solicitor

    Learn more
    Anna Rogers

    Senior Associate, Solicitor

    Learn more

    The Consumer Contracts Regulations apply to contracts for goods or services (including digital content), but with a few exceptions, of £42 value or greater ordered from an EU-based business via mail order, phone or online.

    William Ellerton, Dispute Management

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