Disputes with utilities providers

How DAS Law can help you

Our experienced team of dispute resolution lawyers can provide you with practical legal advice and representation if you’ve got a problem regarding your utilities contract.

These are some of the possible outcomes we can achieve for you:

  • Seek compensation for the interruption to your service.
  • Money back where you’ve been overcharged.
  • Money back if repair to the service is not completed in a timely manner.
  • Seek compensation for other losses such as lost earnings
  • Accelerated repair if you suffer from a long-term illness or disability.
  • Important things to consider

    Here are some important things you should be aware of regarding your legal problem with a utilities company:

    • Most utilities have an ombudsman scheme.
    • You may have a time bound obligation to pay money to your current utilities provider before you can switch to a new supplier.
    •  If you signed a fixed-term contract (a contract which ends at a certain time) with your existing supplier, you may be charged additional fees if you want to switch before this time is up.
    • The supply of Electricity, Water and Gas are each regulated by a separate Act.

    How much will it cost?

    If you would like DAS Law to help you with your legal dispute with a utilities provider, there are a number of ways of funding your legal costs, including: 

    Legal Expenses Insurance (LEI)

    If you have a motor or home insurance policy this may include LEI cover. If so, your legal costs may be covered by that policy, subject to its terms and conditions. If you are unsure if your insurance policy includes LEI cover, we will check this with you.

    Read more

    Personal Funds

    If you do not have LEI cover, then we have a host of fee options which we will tailor to suit your needs. Where appropriate we will offer competitive fixed fees for each stage of your case so that you have complete certainty on your legal spend. Where this is not suitable, we offer a range of discounted hourly rates, depending on the experience and seniority of the person dealing with your case.

    Our legal advisers are always happy to discuss our fee options with you in more detail.

    What should I do next?

    If you would like to speak to a dispute resolution expert about your legal problem, please contact us by calling 0345 604 7298, or email enquiries@daslaw.co.uk.

    Call us Email us

    Alastair Greer

    Principal Associate, Solicitor

    Learn more
    Anna Rogers

    Senior Associate (on maternity leave), Solicitor

    Learn more
    Cameron Wood

    Senior Associate, GCILEX

    Learn more

    Being overcharged for something you either haven’t received, or that doesn’t live up to what was promised by your utilities provider can be very frustrating.

    William Ellerton, Dispute Management

    Read more helpful information on the DAS Law blog

    Goods and services disputes Don’t take a gamble when it comes to online betting

    Jenny Niblett gives you the inside track on how to check out the legitimacy of a betting site and your legal options if your online bookie won’t pay you out.

    April 2019
    Goods and services disputes Ticket touts – can you fight for your right to party?

    If you go to a tout to get into a gig, could you be stuck with a ticket that’s worth less than the paper it was printed on? Sarah Garner explains your rights.

    March 2019
    Goods and services disputes An online review could land you in hot water with the law

    Could sharing thoughts and experiences online turn into an unexpected legal dispute?

    March 2019
    Goods and services disputes What can you do if you don’t meet the person of your dreams when using a dating service?

    What can people do if they feel that have not received the services they have paid for? Can they ask for their money back if they asked for a prince and all they got were frogs?

    February 2019
    Goods and services disputes How to escape your gym contract in the new year

    Gyms are prepared for a New Year’s resolution rush and every January, millions of people rush to sign expensive gym membership contracts. But how fair are these contracts and can you terminate them if your situation changes?

    January 2019
    Goods and services disputes 7 questions Black Friday and Cyber Monday shoppers should ask

    If you are waiting to see the myriad of deals that Black Friday and Cyber Monday will offer, you need to know your rights when it comes to buying online.

    November 2018
    Goods and services disputes What you need to know to buy a puppy responsibly

    Larna Mason, legal adviser at DAS Law, gives us the key facts on the Animal Welfare (Licensing of Activities Involving Animals) (England) Regulations 2018.

    September 2018
    Motorcycling , Goods and services disputes Motorcycling-related disputes – what to do if you buy a dodgy bike

    Our expert motorcycling solicitors have answered some of the most asked questions around common biking-related disputes.

    August 2018
    General advice , Goods and services disputes Weddings – what to do if your big day doesn’t have a fairy-tale ending

    What happens if your wedding plans end in disappointment because of problems with your dress, your hair or the food?

    August 2018
    Goods and services disputes Summer holiday clubs: what’s the worst that could happen?

    What can you do if a plan to send your child to a summer holiday club goes awry due to sickness or cancellation? DAS Law investigates.

    August 2018
    Goods and services disputes Cancellation: “Hi, Domino’s? Yeah, I’ve changed my mind, keep it.”

    Can we cancel when buyer’s remorse occurs? The answer is often yes, but it can turn on some surprisingly arbitrary points.

    March 2018
    Goods and services disputes Six top tips to making sure you get the best deals this Black Friday

    With many eager to get the best deals possible, we have put together some tips to ensure you get the best bargains without paying the price later.

    November 2017
    Goods and services disputes 6 questions you should ask before buying online this boxing day

    Hannah Parsons, solicitor at DAS Law, suggests a few questions you should ask yourself to ensure you don’t fall foul of online scammers

    December 2017