Disputes with utilities providers

How DAS Law can help you

Our experienced team of dispute resolution lawyers can provide you with practical legal advice and representation if you’ve got a problem regarding your utilities contract.

These are some of the possible outcomes we can achieve for you:

  • Seek compensation for the interruption to your service.
  • Money back where you’ve been overcharged.
  • Money back if repair to the service is not completed in a timely manner.
  • Seek compensation for other losses such as lost earnings
  • Accelerated repair if you suffer from a long-term illness or disability.
  • Important things to consider

    Here are some important things you should be aware of regarding your legal problem with a utilities company:

    • Most utilities have an ombudsman scheme.
    • You may have a time bound obligation to pay money to your current utilities provider before you can switch to a new supplier.
    •  If you signed a fixed-term contract (a contract which ends at a certain time) with your existing supplier, you may be charged additional fees if you want to switch before this time is up.
    • The supply of Electricity, Water and Gas are each regulated by a separate Act.

    How much will it cost?

    If you would like DAS Law to help you with your legal dispute with a utilities provider, there are a number of ways to fund your legal costs.

    Legal expenses insurance (LEI)

    If you have a commercial insurance policy this may include LEI cover. If so, your legal costs may be covered by that policy, subject to its terms and conditions. If you are unsure if your insurance policy includes LEI cover, we will check this with you.

    Personal LEI

    No legal expenses insurance

    Unfortunately we are unable to take on private instructions at the moment, and can only work with customers who have legal expenses insurance.

    What should I do next?

    If you have legal expenses insurance with DAS, please call us on the number listed in your policy.

    Alastair Greer

    Principal Associate, Solicitor

    Learn more
    Anna Rogers

    Senior Associate, Solicitor

    Learn more

    Being overcharged for something you either haven’t received, or that doesn’t live up to what was promised by your utilities provider can be very frustrating.

    William Ellerton, Dispute Management

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