Goods & services disputes

Our experienced team of dispute resolution lawyers can provide you with practical legal advice and representation on many disputes relating to the supply of goods and services.

Have you purchased something only to discover that the quality falls short of expectations? Do you know whether you are entitled to compensation? Or does the thought of making a claim leave you feeling overwhelmed and stressful? That’s why we are here to help.

Our legal experts will sensitively and efficiently talk through your legal options and advise you if your claim is likely to succeed. We make the legal process clear and understandable, working with you to achieve the outcome that's right for you.

My Litigation and Dispute Management team prides itself on its depth of expertise and client-focused approach.

William Ellerton, Head of Litigation

Expert help is just a click away...

We appreciate how annoying it can be if buy goods or services that fall short of quality. You may not know your legal rights, or you could feel uneasy about the legal process, the expense or even the complicated language and terms that solicitors use.

We have created information pages on the everyday types of disputes we regularly deal with. We explain how we can help you, what you need to consider, what your funding options are and what you can do next.

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  • Goods & services disputes
Disputes over faulty products

Spending your hard-earned money on products that turn out to be faulty or not fit for purpose can be frustrating. You may quickly find yourself in a dispute with a supplier who may be reluctant to resolve the problem.

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Disputes over poor service delivery

Paying for a service that hasn’t been carried out with reasonable care or skill can leave you frustrated and out-of-pocket. You may quickly find yourself in a dispute with a service provider who may be reluctant to resolve the problem.

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Disputes with builders

Paying to remedy building work on your property that hasn’t been carried out with reasonable care or skill can leave you worse off than when you started. You may quickly find yourself in a dispute with a builder who may be reluctant to resolve the problem.

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Disputes with online retailers

Buying goods online that need to be returned, or having unauthorised payments taken from your account can leave you frustrated and out of pocket. You may quickly find yourself in a dispute with an online retailer that may be reluctant to resolve the problem.

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Disputes with car dealers

Buying a new or second-hand car that is defective can leave you stranded. Paying for costly repairs or servicing carried out without reasonable care and skill can leave you out-of-pocket. You may quickly find yourself in a dispute with a car dealer or service centre that may be reluctant to resolve the problem.

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Disputes with utility providers

Problems with your utilities, phone, TV and internet providers can cost you time and energy when things go wrong. It may be hard to know what to do. You may find yourself in a dispute with your service provider who may be reluctant to resolve the problem.

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Disputes with motorcycle dealers

Buying a new or second-hand motorbike that is defective can leave you stranded. Paying for costly repairs or servicing carried out without reasonable care and skill can leave you out-of-pocket.

You may quickly find yourself in a dispute with a motorcycle dealer or service centre that may be reluctant to resolve the problem.

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Customer testimonials